Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

Abrupt Audio Edit

Description:

"Abrupt Audio Edit" refers to an abrupt signal drop off or incomplete transitional effect.

Impact:

Abrupt audio edits impact the Content quality of the asset. The creative intent of the content may have been inadvertently altered, and this can be distracting/ jarring to the customer.

Severity Structure:

FYI

There is on-screen action or contextual cues that it is creative intent.

Issue

Audio cuts abruptly mid-scene in a way that does not appear to be creatively motivated by an inherent element in the scene.

How to Prevent:
Review all edit points.  Check for any abrupt, incomplete or awkward audio transitions.

Make sure file is to Netflix spec with 1 second of black and silence at head and tail.  Ensure that video and audio are matching lengths to verify that no extraneous edits were introduced into the audio.

Solution:

Audio edits must be reconfigured to make them more seamless.

Extend/ trim edits as needed, and re-export. Check the M&E for the same issue, and redeliver M&E as well if necessary.

Was this article helpful?
3 out of 4 found this helpful
Powered by Zendesk