Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

Audio Static 

Description:

"Audio Static" is a crackling sound present on the audio track caused by capture equipment, or a segment of audio data that has become corrupted, resulting in signal anomaly similar to pink or white noise. 

Impact:

Audio Static impacts both the Content and Technical quality of the asset. The member may be jarred out of a seamless viewing experience or unable to hear plot-pertinent dialogue if the track has been corrupted. The Technical quality of the asset is also unsound, as unintended signal noise or file corruption has compromised the asset and compressed deliverable should not be generated from this source.

Severity Structure:

FYI

Static is present and matches an on-screen coincidence. E.g. A "CB Radio" is in-frame.

Issue

The static occurs during dialogue and obscures the sound or occurs in silence and is very noticeable and disruptive.

How to Prevent:

Audio static frequently stems from a microphone or environmental sound. It is important to monitor for these in the recording stage in order to have clean audio down the line.

Solution:

If dialogue is affected it must be replaced, either with production audio or ADR. If in silence, the portion must be replaced with foley effects or room tone.

 

Was this article helpful?
8 out of 265 found this helpful