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Error Code:

Frame Error - Black Frame 


"Black frame" is an extraneous or missing frame.


Black frame impacts the Content and Technical Quality of the Asset. The customer experience is negatively impacted by image drop-out, not typically creative intent given the context of the scene. Derived elements are of poor quality and unusable.

Severity Structure:




Frame drops from image in a non-motivated fashion (e.g. not intentional light flicker or cut to black for fade up).

How to Prevent:                          

Watchdown final timeline before export.

Use snapping to avoid blank frames in timeline.

Adhere to Netflix spec for the amount of black at the head and tail.


A frame was likely dropped on output of the final asset, a frame may have been corrupted or displaced. Two shots may have not properly joined and a blank frame exists between the two shots.

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