Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

Frame Error - Black Frame 

Description:

"Black frame" is an extraneous or missing frame.

Impact:

Black frame impacts the Content and Technical Quality of the Asset. The customer experience is negatively impacted by image drop-out, not typically creative intent given the context of the scene. Derived elements are of poor quality and unusable.

Severity Structure:

FYI

N/A

Issue

Frame drops from image in a non-motivated fashion (e.g. not intentional light flicker or cut to black for fade up).

How to Prevent:                          

Watchdown final timeline before export.

Use snapping to avoid blank frames in timeline.

Adhere to Netflix spec for the amount of black at the head and tail.

Solution:

A frame was likely dropped on output of the final asset, a frame may have been corrupted or displaced. Two shots may have not properly joined and a blank frame exists between the two shots.

Was this article helpful?
0 out of 1 found this helpful