Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

Video Hit

Description:

"Video Hit" is the irregular corruption in the visual data in a video file that results in a shift in pixels or visual artifacts. 

Impact:

Video Hits impact both the Technical and Content Quality of the asset. Customer experience is adversely affected if on-screen visual hits obscure the main action of a scene. Rarely creative intent, these hits are likely the result of file corruption. Any video derived from this file will contain Digital Video Hits.

Severity Structure:

FYI

N/A

Issue

Video hits present, anywhere on-screen.

How to Prevent:                          

N/A

Solution:

Video hits must be removed. Partner will check the root cause and replace the footage.

If your source was a tape such as DigiBeta, HDCAMSR etc then it is likely the issue was introduced during tape capture. This could be due to either tape damage at that point or dust/debris being present on the tape or within the tape deck itself. In this scenario, the issue may appear slightly differently each time the tape is checked at that point, and on occasion may even be concealed entirely. Verify the tape is free of damage, dust and debris and the tape deck heads are clean. Re-capture.

If the issue is printed on the tape the issue was likely introduced during tape dubbing. Seek an alternate tape source free of the printed error.

Was this article helpful?
0 out of 0 found this helpful