Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

Production Error - DSR


DSR (Dust, Scratches, and Residue) refers to when the film capture and post-production process leaves scratches, dust, and other filmic artifacts in the content. DSR can impact the visual quality and technical soundness of a file. While sometimes it can be creative intent, it could also be unintentional remnants from either the image processing or the video correction process.

Severity Structure:



Needs Review

Dust, scratches and other artifacts exist across multiple frames; it doesn’t lend to the context of the full-frame or the show.

Needs Fix



Review and confirm if this is creative intent; otherwise, clean up the flagged items. If more severe, the use of VFX maybe required. 

Was this article helpful?
0 out of 0 found this helpful