Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

Dirt/ Stain/ Scratch

Description:

"Dirt/ Stain/ Scratch" refers to various anomalies in content shot on film resulting from debris/ digs that exist either in the film print (positive/ black) or in the negative (negative/ white).  If a dig is in the emulsion, it may show up as a colored scratch (instead of black/ white).

Impact:

Dirt/ Stains/ Scratches impact the Technical and Content quality of the asset.  Unless it is archival/ stock footage or purposely induced to create a vintage film look, these film anomalies are an added distraction for the viewer.  They also create a substandard level of quality that is typically not representative of Netflix content. 

Severity Structure:

FYI

Dirt/ stains/ scratches exist in archival/ stock film footage or were added in post to simulate archival film footage for creative intent.

Issue

Dirt/ stains/ scratches exist and do not appear to be creatively intended based on the type of content or contextual cues.

How to Prevent:                          

Avoid handling of film.

Store in airtight container when possible.

Solution:

 

Complete DRS to clean up extraneous film anomalies.

Was this article helpful?
0 out of 0 found this helpful