Error Code:
Freeze Frame
Description:
"Freeze Frame" is a duplicate frame(s) within the sequence that contains no different information than the adjacent frame(s).
Impact:
Freeze Frames impact both the Technical and Content Quality of the asset. Member experience is negatively affected if there are stutters or skips in the motion of on-screen action. In severe cases, long sections of freeze frames may make the content unwatchable. Though sometimes creatively intended, freeze frames without creative context cues, may indicate a render or encoding error.
Severity Structure:
|
FYI |
On screen effects or audio provide contextual cues that freeze frames are creatively intended to be part of program. |
|
Issue |
Freeze frame or series of freeze frames cause a noticeable stutter or disruption in on-screen action. |
|
Blocker |
A frozen frame or series of frames extends over a period of time that is very disruptive to the viewing experience or impedes understanding of the story |
How to Prevent:
Freeze frames can often be caused by encoding or frame rate conversions. Use professional grade hardware/software standards conversion solution when changing from one frame rate to another.
Avoid using a non-native frame rate source clip in a sequence of a different frame rate.
Solution:
Freeze frames must be replaced with correct frames to ensure seamless, smooth playback.
If freeze frames are the result of a poor frame rate conversion, footage may need to be re-converted using an alternate method.