Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

Ident Audio Mismapped

Description:

"Ident Audio Mismapped" refers to the Netflix Ident source audio tracks not being arranged to the expected audio channel order.

Impact:

Ident Audio Mismapped impacts Netflix's Brand Identity, as it does not meet the expectations of correct implementation.

Severity Structure:

FYI

N/A

Issue

Either the 5.1 and/or the Stereo audio mixes are mapped to an incorrect channel orientation.

How to Prevent:                          
Avoid including the Ident on the timeline during mixing/ editing, where there is the potential it will be inadvertently altered. Drop in un-altered ident right before export.

Netflix is working toward automating the Ident stitching post delivery within our internal pipeline to eliminate the need for fulfillment partners to include it as part of their delivery.

Solution:
Replace with original, un-altered Ident, and re-export.

Was this article helpful?
8 out of 9 found this helpful