Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

PSE Test Fail


"PSE Test Fail" refers to a specific test used to gauge whether or not an asset is at risk for causing epileptic seizures in individuals with Photosensitive Epilepsy (PSE). PSE tests scan for rapid changes in brightness,  color, and patterns in video content. 


PSE Test Fail impacts the Technical Quality of the asset. Content that fails the PSE test poses a serious risk to those suffering from Photosensitive Epilepsy as it can trigger seizures while viewing the content.  In some cases, members may not be aware they are prone to seizures. 

Severity Structure:




Software or firmware with an implemented PSE test determine content has the potential to cause epileptic seizures in individuals with PSE.

How to Prevent:

Guidelines on how to prevent PSE issues can be found here.


Sequences/programs must be re-edited to remove/adjust elements that are causing the PSE test fail.


Was this article helpful?
15 out of 20 found this helpful