Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

Ident Audio Mix Down


"Ident Audio Mix Down" refers to Netflix Ident 2.0 audio that has been generated by mixing down the 5.1 audio to stereo tracks.


Ident Mix Down impacts Netflix's Brand Identity, as it does not meet the expectations of correct implementation.

Severity Structure:




The Ident stereo audio contains the incorrect implementation of the mix.

How to Prevent:                          

Avoid including the Ident on the timeline during mixing/ editing, where there is the potential it will be inadvertently altered. Drop in un-altered ident right before export.

Netflix is working toward automating the Ident stitching post delivery within our internal pipeline to eliminate the need for fulfillment partners to include it as part of their delivery.


Replace with original, un-altered Ident, and re-export.


Was this article helpful?
8 out of 10 found this helpful