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Error Code:

Music Out of Sync

Description: 

"Music Out of Sync” refers to music timing that does not match on screen coincidence.

Impact:

Music out of sync impacts Technical and Content quality of the asset.  The customer experience is negatively impacted if timing of music is noticeably offset from on-screen cues.  It can take them out of a seamless viewing experience.

Severity Structure:

FYI

N/A

Issue

Music is noticeably incongruous with on-screen visual cues or the visual pacing of a scene.  Music that is directly tied to an on-screen character’s performance (playing an instrument) is out of sync by 2 frames or more.

How to Prevent:                          

Review audio on timeline and ensure it is properly aligned with on-screen action, as sync can easily shift during an edit.

Verify that audio and video have been recorded at the same frame rate.

M&E QC will help prevent out of sync music tracks from being duplicated in all dubs sourced from the M&E assets.

Solution:

Fix music sync on timeline and re-export audio as needed.  Check the M&E for the same issue, and redeliver M&E as well if necessary.

 

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