Error Code:
Audio Drop Out/ Mute
Description:
"Audio Dropout/Mute" is the complete lack of audio signal in an audio mix, channel or track.
Impact:
Audio Dropout impacts both the Content and the Technical Quality of the Asset. The member experience is negatively impacted by any missing audio or sections of unintended silence.
Severity Structure:
|
FYI |
N/A |
|
Issue |
The audio across one or more channels goes completely silent with a lack of any signal on an audio waveform/ meter. This occurs abruptly and without any contextual cues that it is creative. Can last anywhere from a few samples to several seconds. |
How to Prevent:
Review audio to picture to monitor for discrepancies. Check waveforms/ audio meter for complete dropouts in audio during mixing. This is a good indication that this is not a simple creative “dip” in levels.
Solution:
Likely a print master re-recording error, check the print-master and fix. Repackage and re-deliver if necessary. Check the M&E for the same issue, and redeliver M&E as well if necessary.