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Error Code:

Audio Drop Out/ Mute 

Description:

"Audio Dropout/ Mute" is the complete lack of audio signal in an audio mix, channel or track.

Impact:

Audio Dropout impacts both the Content and the Technical Quality of the Asset. The customer experience is negatively impacted by any missing audio or sections of unintended silence. 

Severity Structure:

FYI

N/A

Issue

The audio across one or more channels goes completely silent with a lack of any signal on an audio waveform/ meter.  This occurs abruptly and without any contextual cues that it is creative. Can last anywhere from a few samples to several seconds.

How to Prevent:

Review audio to picture to monitor for discrepancies. Check waveforms/ audio meter for complete dropouts in audio during mixing.  This is a good indication that this is not a simple creative “dip” in levels.

Solution:

Likely a print master re-recording error, check the print-master and fix.  Repackage and re-deliver if necessary. Check the M&E for the same issue, and redeliver M&E as well if necessary.

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