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Error Code:

Audio Drop Out - Mute 

Description:

The total lack of information in an audio channel.

Impact:

Mute impacts the Technical Quality of an asset. Customer experience is severely affected as audio information will not be available. Rarely creative intent. Further assets derived from this mix will contain Mute audio.

Severity Structure:

FYI

The program is a period piece or meant to be in the style of a silent film.

Issue

A full channel from the 5.1 or 2.0 mix is missing.

How to Prevent:

Always review export settings, and spot check audio tracks after exporting.  Lock audio track into place when not modifying in order to avoid moving or deletion of tracks unintentionally.

Solution:

Replace channel with the intended information.

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