Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

Audio Drop Out - Mute 


The total lack of information in an audio channel.


Mute impacts the Technical Quality of an asset. Customer experience is severely affected as audio information will not be available. Rarely creative intent. Further assets derived from this mix will contain Mute audio.

Severity Structure:


The program is a period piece or meant to be in the style of a silent film.


A full channel from the 5.1 or 2.0 mix is missing.

How to Prevent:

Always review export settings, and spot check audio tracks after exporting.  Lock audio track into place when not modifying in order to avoid moving or deletion of tracks unintentionally.


Replace channel with the intended information.

Was this article helpful?
0 out of 0 found this helpful