Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

Audio Channel Issue - Mixdown Issue


"Mixdown Issue" is a discrepancy between the independent mixes within an asset, where an element of audio is apparent in one mix, but missing in another. 


Mixdown issue impacts both the Technical and Content Quality of the asset. Customer experience is negatively impacted as crucial mix elements may be missing from one of the streams consumed. Rarely creative intent, both mixes should present a similar experience. Further assets derived from this mix will also exhibit mixdown issues.

Severity Structure:




Audio elements are missing from one mix but present in the other, all mixes must be consistent.

How to Prevent:

Review mixes to ensure consistency.


Replace missing elements in the affected mix.

Was this article helpful?
0 out of 0 found this helpful