Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code: 

Visible Frame Edge 

 Description:

"Visible Frame Edge" is related to active image not reaching the expected edge of the frame or matte.

Impact:

Visible frame edges impact the Content Quality of the asset. Customer experience is negatively impacted when frame edges potentially obscure visual content or when the creatively intended framing of a shot/ scene is altered.  In some cases, visible frame edges may be creatively intended to lend a more “film-like” look to a shot or in the case of archival footage to maintain the native aspect ratio.

Severity Structure:

FYI

N/A

Issue

Active image does not extend all the way to the edge of the frame/ matte, and is inconsistent across multiple angles. 

How to Prevent:                          

When repositioning/ scaling shots, review frame and matte edges. 

Solution:

Confirm if creatively intended. If not, adjust framing/ scaling of shot to eliminate visible frame edges.

Was this article helpful?
0 out of 0 found this helpful