Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Source Request Details Page 


Source Request Details

The Source Request Details page in Backlot gathers all information about a specific source request to help better understand and take action on everything from a source's due date or delivering a file, to understanding transfer errors or its QC results, and everything in between. 

Please watch the one-minute overview video below, and continue reading for more details if needed.


Accessing Source Request Details

When you open Backlot, the Dashboard will be loaded with source requests assigned to your facility. Select the Details “i” icon on an individual source request to open the Source Request Details page in a new browser tab.




Source Request Details


    1. Header
    2. Overview
    3. Deliveries
    4. Actions
    5. Quality Control
    7. History
    8. Download Materials




The header displays the following information:

  1. Source Type and Language if applicable
  2. Request Status
    • See the table below for statuses and their definitions
  3. Title
  4. Movie ID




The request was canceled either manually by a user or by an automated workflow.


An asset has been delivered but has not yet been processed due to overridden inspection errors that are pending Netflix verification.


Assets can be delivered to requests in an "Open" state.


An asset has been delivered and has passed automated inspections.


A previous delivery was rejected either by manual QC, auto QC, or a user has manually changed the source request to this status. In this state, the source request is open to take receipt of a new file.


A new source request has been created for an upgraded version of this previously delivered asset. For example: 

  • Improving the video resolution from SD to HD or HD to UHD
  • Replacing an stl subtitle file with a TTML (dfxp) file



The Overview contains three sections:


  • Request Details
    • Displays information about the delivery and assigned partner for this source request. Some of these fields are editable via the Edit action which is covered in Section 8 of this article.


  • Package Details
    • Displays information about the Package which the source delivered to the source request is part of.


Select the Countries drop-down to see a list of all countries that the package will be available in on Netflix.


  • Title Details
    • Displays the full title and release year of the title this source is associated with.


    • If a title is either Day of Broadcast (DOB) or Day After Broadcast (DAB), fields will be visible in the Request Details Panels confirming that information.


The Overview section can be resized by dragging its border with your cursor or collapsed by selecting the Hide icon.



All files delivered for the source request are detailed within this tab, including File Name, Status, Delivery Date, Processed Date, Delivery Method (UI/API), and any current or previous Issues with the delivery.


Deliveries are organized on cards that correspond to a single transfer. When the tab opens, the most recent transfer’s card will be expanded.


Each card’s header provides the following information:


  1. File Name
    • Date and time of when the asset's delivery to Netflix was first initiated.
  2. Transfer Status
    • The available statuses that can be displayed in the header are:



      Unexpected / Internal error during delivery.



      The transfer encountered Backlot internal/non-partner facing errors.



      A netflix internal employee does not want to process this transfer, and will default to the previous transfer.



      An error on the transfer has been overridden by a Netflix internal employee.



      File has been delivered and is being inspected and ingested by Netflix. 



      Failed inspection with an error attributed to the partner.



      When a user initiates another delivery when the  previous delivery to the same source request hasn’t finished uploading yet.



      The delivery to Netflix has been processed successfully.

      Waiting for Primary


      All on-service source requests require the delivery of the primary video to complete before ingesting secondary assets (dubs, SDH/CC, subtitles, etc). If these "secondary" assets are delivered before the primary video, they will be stuck in this "Waiting for Primary" state until the primary video delivery is completed. 

      IMF Deliveries require the IMF video track to process before the IMF audio tracks can be processed. This indicates that the IMF video track is still processing.  

      Waiting for Upload


      When a delivery has been initiated in Backlot and Aspera either not yet started the transfer.

3. QC Status (if applicable). Please note that the Quality Control label will only be displayed if the file delivered for this request has gone through Netflix’s Quality Control.

QC: Canceled


Asset QC request has been canceled by a Netflix representative or due to an automated workflow.

QC: Failed


Asset QC request contains Blockers and/ or Issues. For arbitration-enabled QC workflows, these Blockers/Issues are indicated as  “Production Will Fix”.

QC: Fix Notes Needed


Asset QC request is awaiting fix notes submission by Production and review/ completion by a Netflix representative.  

QC: In Progress


Asset QC request is currently in progress.

QC: Not Ready


Asset QC request is still processing to become ready.

QC: On Hold


Asset QC request is not available to be started due to another existing request associated with the same transfer.

QC: Passed


Asset QC request contains no Issues, Blockers, or FYIs.

QC: Passed With Issues


Asset QC request contains only FYIs OR has Issues that have all been signed off by Production.

QC: Ready


Asset QC request is ready but has not yet been started.

Expanded View

Expand or collapse any transfer’s card by clicking anywhere in the header.


Expand or collapse all transfer’s cards by selecting the expander arrow icon. 


The Transfer Status section displays a timeline of all the statuses the transfer has passed through during delivery.


If there are more than four statuses you can select the X more items link in the timeline to open a side panel with the full details of the transfer’s states.


If the transfer encountered an error, the Transfer Status section will only display the error status. The error code is provided, and you can follow the link to an article on the Partner Help Center that will help you understand the next steps in resolving the issue.


Select "Show Status & Errors" on a transfer with an error to view the entire transfer status history and where in the delivery process the error was encountered.



The Transfer Details section contains information regarding the delivery of the specific transfer.


The Delivery Metadata section contains information that is manually entered in the Delivery UI prior to delivery. Not all source requests will have Delivery Metadata available.


The Technical Metadata section displays information that is derived during the inspection of the asset during delivery.


Additional Delivery Actions

Additional actions are available at the bottom of each transfer's card.

The See Quality Control button navigates you to the QC tab with the card for this specific transfer expanded


Errors can occur for a transfer during the Inspection step of delivery, and some of those errors are overridable. An Override button will appear as an option in these cases.


Our system may flag an error for something like duration mismatch compared to the previous transfer, more than expected silence, etc, that aren't actually issues and are expected in the file being delivered. Select Override and a pop-up window will appear. Provide a reason for Netflix to review.


Once the Override is submitted, inform your Netflix contact. They will review the Override and take any necessary next steps.



There are various actions that can be taken depending on the Source Type and Status of a source request. 


This guide describes all 5 possible actions, but not all actions are available to all users for all source requests.


1. Deliver

Opens the Delivery UI in a new browser tab, preloads the request, and launches Aspera Connect. The source request must be in an Open or Redelivery Requested state in order to Deliver.



Some users can Cancel and Uncancel Forced Sub and Dub Card Image source requests. These source requests are typically cancelled at a much higher rate due to them either not being required (in the case of Forced Subs) or unavailable (in the case of Dub Card Images).

Source requests may only be cancelled when they are in an OPEN state and uncancelled when they are in a CANCELLED state. 


3. Subassign Partner

Some partners have the ability to ”subassign” deliveries to other approved partners. The source request must be in an Open or Redelivery Requested state in order to subassign the request.

  • Note: The sub-assignee will not be able to deliver direct to Netflix at this time. You will need to ensure the file is sent back to you outside of the Backlot portal and delivered under your Fulfillment Partner account.


4. Edit Dates

Opens a side panel with controls to edit the Estimated Delivery Date for a source request. Add a date, time, time zone, and a reason from the drop-down menu to submit a date change.


5. Edit

Opens a side panel with controls to:

  • Edit the Service Type by choosing whether the request is to either Create or Conform. Editing service type only applies to Subtitle, SDH/CC, Forced Sub, Secondary Audio, and Audio Description requests that are either Open or Redelivery Requested.
  • Set the Material Status as either Accepted, Rejected, Received, or Not Received.
    • If this isn’t set to Accepted or Received then you cannot deliver to the source request.
      • This setting does not apply to IMF deliveries.


Quality Control

If a file delivered for the source request has gone through Netflix Quality Control, details regarding any issues will be organized and listed here. Please note that the Quality Control tab will only have information if a file delivered for this request has gone through Netflix’s Quality Control.

Each time an asset undergoes QC, a new card will be created on the QC tab.


Each QC card’s header displays the following information:


  1. The number of issues identified during QC
    • Issues are identified with an orange label and count
    • Blockers are identified with a red label and count


  1. File name and delivery date and time
  2. QC Status

Click anywhere in the header to expand the QC card.


Once expanded, the Transfer ID from the Deliveries tab is displayed. The date when QC information was last updated is also displayed.

Screenshot 2024-03-22 at 3.14.08 PM.png

The table contains entries for each QC issue that has been entered in Asset QC.

Screenshot 2024-03-22 at 3.11.51 PM.png

Any issues identified as Blockers in Asset QC will appear highlighted in red in the table.


Selecting the time code associated with a QC event will launch a pop-out with the Netflix media player loaded at the starting time code and additional metadata.


The bottom of each QC card contains additional actions:

Screenshot 2024-03-22 at 3.24.52 PM.png

  1. The Export QC Report function creates a PDF file of the QC issues displayed in the card.
    • QC reports can be exported as either PDF or CSV files.
  2. If you have access, the Open Asset QC button will open the QC Request in the separate Asset QC application.


All comments made by Netflix, the Content Partner, or the Fulfilment partner in regard to this source request are listed here.

You may also enter a comment by entering text into the comment box and then selecting Add Comment.



This page summarizes all actions, comments, and status updates to the source request.


Download Materials

When fulfilling a source request in Backlot, you may need certain materials to get started on your work. The Download Materials feature aggregates the specific assets needed on one easy-to-use page. See the Backlot Feature - Download Materials article for full details on this feature.




If you require any technical support, select the user profile icon to open the menu, then select Help Center to be taken to the Partner Help Center.


Once in the Partner Help Center, select Submit a Request to open a ticket with our support team.



If, for any reason, you need to return to the legacy version of the Source Request Details page, select the window expansion icon to open the older version of the page in a new tab.


A note about Games:

Games are not accessible in the new Source Request Details experience. If you need to access the Source Request Details page for a Game, you need to manually manipulate the Backlot URL by adding the Source Request ID as in this example:


You can find the Source Request ID from the search dashboard. You may need to add the Source Request ID column in order to display that information in the dashboard.





Was this article helpful?
1 out of 1 found this helpful