Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

From the Assets Tab in Content Hub with the proper permissions you will be able to download assets. Before you begin any downloads please ensure that you have Aspera Connect installed. 

When accessing the Assets Tab please note that the page will default to dark mode and if you need help navigating the Assets Tab you can find help here

Downloading a Single Asset Grid View

Hover over the asset you wish to release and then select the Down Arrow icon.

Downloading Grid View.png

Figure A

Aspera Connect will initiate and you can monitor the progress of the download there. 

Downloading a Single Asset List View

Select the Down Arrow from the right hand Actions column. 

List View Download.png

Figure B

Aspera Connect will initiate and you can monitor the progress of the download there. 

Downloading Multiple Assets in Grid View

Hover over the files you want to download and select the box in the upper left of the thumbnail. 

Download Grid Multi Step 1.gif

Figure C

Select Download located above your assets grid.

Downloading Grid Multi Step 2.png

Figure D

Aspera Connect will initiate and you can monitor the progress of the download there.

Downloading Multiple Assets in List View

Select the box to the left of the grid containing the asset information. 

Download List Multi Step 1.gif

Figure E

Select Download located above your assets grid. 

Download List Multi Step 2.png

Figure F

Aspera Connect will initiate and you can monitor the progress of the download there.

Downloading from the Media Player

Select Download from the upper right hand corner.

Download Media Player.png

Figure G

Aspera Connect will initiate and you can monitor the progress of the download there.

Downloading from the Info Panel 

From the info panel select Files. 

Donwload Info Step 1.png

Figure H

Select the Down Arrow icon next to the file you wish to download. 

Download Info Step 2.png

Figure I

Aspera Connect will initiate and you can monitor the progress of the download there.

Was this article helpful?
0 out of 0 found this helpful