Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

TimedText-MaximumOffsetExceeded (Maximum Offset Exceeded)

Error Message:

Maximum offset = 00:45:00.0000000, First display time = 01:00:08.5340000


The first timed-text event occurs after 45 minutes. This is usually due to the fact that the timecodes are hour 1 based (01:00:00:00) instead of hour 0 based (00:00:00:00) as defined in our spec.


Adjust timecodes to reflect hour 0 (00:00:00:00) based time. This is usually done by offsetting the timecodes by 1 hour, however double check that the file is still in sync after this change and adjust accordingly if necessary.

Was this article helpful?
0 out of 0 found this helpful