Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.


"Audio Channel Mis­map" is the incorrect implementation of the audio track or audio channel order in which dictates the desired speaker assignment or channel arrangement of an audio mix.


Audio Channel Mis­map impacts both the content and technical quality of the asset. The customer experience is negatively impacted by audio playback occurring on the wrong speaker assignment. Typically this issue is not creatively intended and any derivatives produced from this mezzanine will be of poor or unusable quality.

Severity Structure:




The majority if not all audio is incorrectly mapped and does not meet technical specifications.

How to Prevent:

Use templates with the correct audio mapping. Review the channel mapping on your timeline prior to exporting.


Please refer to the technical specifications for the correct Audio Channel Mapping order, reorder the channels to the desired order and redeliver. Check the M&E to ensure that it doesn't exist there, redeliver the M&E as well if it does.

Was this article helpful?
0 out of 0 found this helpful