Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

Global Sync Drift Late (Audio)

Description:

"Global Sync Drift Late” refers to audio sync that drifts progressively later through a section or entire program (i.e. Audio starts in sync, is 2 seconds late in towards the middle of program, and 5 seconds late by the end of program).

Impact: 

Global audio sync drift impacts Technical and Content quality.  It will become progressively more noticeable and distracting to the customer, ultimately making the content unwatchable.

Severity Structure:

FYI

N/A

Issue

Audio drifts late compared to on screen action and dialogue.

How to Prevent: 

Review audio on timeline and ensure it is properly aligned with on-screen action, as sync can easily shift during an edit.

Verify that audio and video have been recorded at the same frame rate.

Solution:

Adjust frame rate or fix sync on timeline and re-export audio as needed. Check the M&E for the same issue, and redeliver M&E as well if necessary.

Was this article helpful?
0 out of 8 found this helpful