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Error Code:

Sync - Global Offset (Audio)

Description:

"Out of sync" is the global mistiming of audio across all or a portion of the runtime. 

Impact: 

Out of Sync Audio impacts the Technical and Content Quality of an asset. The customer experience will be negatively affected if intended on-screen action and sounds occur at different times from one another. Possibly creative intent. Further assets derived from this mix will contain Out of Sync audio.

Severity Structure:

FYI

Audio effect is 1 frame or less out of sync.

Issue

Global offset of sync is out of sync by 1 frame or more.

How to Prevent: 

Lock tracks when not working on audio in order to avoid accidental slips.  Check sync points before any export. 

Solution:

Reposition elements to sync with the video.

This usually affects Secondary Audio assets that have not been conformed against the Netflix proxy. Download the proxy from backlot, re-conform the Secondary Audio to it and redeliver.

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