Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

Global Sync Offset (Audio)

Description:

“Global Sync Offset” refers to audio across section or entire program that is out of sync (early or late) by a consistent amount of frames/ seconds.

Impact: 

Global sync offset impacts Technical and Content quality.  At best, it will be distracting to the customer. At worst, it could ultimately make the content unwatchable.

Severity Structure:

FYI

Audio is 1 frame or less out of sync AND only for a single shot or short duration.

Issue

Audio is 2 frames or more out of sync OR 1 frame or less, but the global sync offset occurs through an entire scene or the entire program.

How to Prevent: 

Review audio on timeline and ensure it is properly aligned with on-screen action, as sync can easily shift during an edit.

Verify that audio and video have been recorded at the same frame rate.

Solution:

Fix sync on timeline and re-export audio as needed. Check the M&E for the same issue, and redeliver M&E as well if necessary.

Was this article helpful?
8 out of 9 found this helpful
Powered by Zendesk