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Error Code:

Sync - Global Offset (Text) 

Description:

Timed Text is consistently out of sync with audio/video for a consistent duration throughout program. For example, 2-seconds off at all points.

Solution:

This usually affects Timed Text assets that have not been conformed against the Netflix proxy, but against a master that differs from the one we have.

The Timed Text asset must conform to within half a second of the video file that has been delivered.  Download the proxy from backlot, re-conform the Timed Text asset to it and redeliver.

All secondary assets (included Timed Text) must be conformed to the Netflix proxy. Backlot will indicate when a proxy is available and when a proxy has been "upgraded" due to a new video being delivered.

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