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Error Code:


Error Message:

Character U+ 653 found in compatibility decomposed substring [X] corresponding to unicodeCodePoint U+ 653 found in input string [Y] is not supported in Netflix Glyph list Revealing unsupported character: [Z]


There is a character in the timed text file that is not supported. The error message provides the unicode of the unsupported character, the actual character [X], the contents of the affected event [Y] including the unsupported character and then the contents of the event with the unsupported character removed [Z]


Please refer to the Netflix Supported Glyph list for a list of approved characters and fix the unsupported characters.

If you find that the flagged character is included in the glyph list, please reach out to your Netflix representative by commenting on the Source Request.

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