| Incorrect Asset - Asset Type | |
| Display Text | Incorrect Asset - Asset Type |
| Description | “Incorrect Asset Type” refers to the wrong file type or format being delivered to a source request. |
| Impact | The asset cannot be used on service, as the file delivered does not match the specifications or file type requested. |
| Severity Assessment Guidance | |
| FYI | N/A |
| Issue | N/A |
| Blocker | The asset delivered does not match the specifications or file type requested. This should be treated as a blocker, and a support ticket should be submitted before proceeding. |
| Solutions | |
| How to Prevent |
Review filenames and extensions in comparison to source request when delivering. Check the contents of the file to ensure that they match what is being requested in Backlot. If you notice there is a mismatch before delivery, communicate this to your Netflix representative. For text files, Netflix makes a distinction between Subtitles for the Deaf and Hard of Hearing (SDH)/Closed Captions(CC) and traditional Subtitles. SDH/CC Source Requests require files that include speaker ID's, sound cues and other elements designed to ensure a viewer with a hearing impairment can follow along with the story. SUB Source Requests require files that only contain a translation of the dialogue and plot-pertinent narrative text. |
| How to Fix | Redeliver correct asset. |