Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

Translation - Objective Translator Error


Timed Text translation does not correctly portray the dialogue from the perspective of a native speaker. 


This is usually caused when the translation has been performed by a non-native speaker or with the use of machine translation. The language used comes across as awkward, or the wrong words are used and it becomes difficult to follow the story being told.

The best way to avoid encountering this issue is to use native speakers (of the language being translated into) to translate (when creating), or for QC (if you are repurposing existing assets).

Either locate or create better sources and ensure a native speaker has checked the files before you redeliver.

From time to time you may encounter this issue where you believe the translation is accurate, or it has been adapted intentionally by the content creator. In this scenario, please reach out to your Netflix representative via Backlot and the issue will be reviewed on a case-by-case basis.

Was this article helpful?
18 out of 25 found this helpful