Error Code:
Formatting - Positioning
Description:
The position of text events conflicts with other on-screen text, negatively impacting legibility.
Solution:
All of the Timed Text file formats Netflix accepts support positioning data. Ensure that you raise any events that clash with on-screen text. Be sure to check the opening titles and scenes of a program where cast/crew credits are usually displayed.
Some content requires more attention than others. For example, a documentary may have many on-screen graphics in the lower-thirds of the active picture, so the number of events that would need to be raised may be substantial.
Do not simply raise all events as doing so will result in a rejection.
If you encounter a situation where you are unsure how to position an event to avoid clashes with on-screen text please contact your Netflix representative via Backlot.