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Error Code:

Truncation 

Description:

Truncation” refers to an incomplete asset, where a portion of the program is missing from the head/ tail of the asset. This results in an abrupt cut out before the end of program, or a cut in after the true beginning of program. This is often the result of export or encoding errors.

Impact: 

Truncation impacts the Content Quality of the asset.  Depending on the severity of the truncation (i.e. how much program content is missing), could produce a poor customer experience or in severe cases, make the content unwatchable.  Key story points may be lost as well as being a potential contractual issue, if required main titles, end credits, or production logos are truncated/ missing. 

Severity Structure: 

FYI

N/A

Issue (potential Blocker)

A portion of the program is missing or cuts out abruptly.  Should be raised as a blocker if a significant amount of program is missing.

How to Prevent:

Review timeline in and out points prior to exporting to ensure full duration of the timeline is included.

Review head and tail to make sure any titles/ credits/ logos are present and complete.

Be extra vigilant when making timeline selections for edits/ deletion.

Solution:

Replace missing content, if needed, and review before and after export to ensure the program content is complete before redelivery.

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