Error Code:
Truncation
Description:
“Truncation” refers to an incomplete asset, where a portion of the program is missing from the head/tail of the asset. This results in an abrupt cut out before the end of program or a cut in after the true beginning of program. This is often the result of export or encoding errors.
Impact:
Truncation impacts the Content Quality of the asset. Depending on the severity of the truncation (i.e. how much program content is missing), could produce a poor member experience or in severe cases, make the content unwatchable. Key story points may be lost as well as being a potential contractual issue, if required main titles, end credits, or production logos are truncated/missing.
Severity Structure:
|
FYI |
N/A |
|
Issue (potential Blocker) |
A portion of the program is missing or cuts out abruptly. Should be raised as a blocker if a significant amount of program is missing. |
How to Prevent:
Review timeline in and out points prior to exporting to ensure full duration of the timeline is included.
Review head and tail to make sure any titles/ credits/logos are present and complete.
Be extra vigilant when making timeline selections for edits/deletion.
Solution:
Replace missing content, if needed and review before and after export to ensure the program content is complete before redelivery.