Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

Frame Error - Non-Native Aspect Ratio


This error can be issued for two reasons:

  • The image is either squeezed or stretched, usually resulting from content encoded incorrectly at 4x3 or 16x9.
  • The content within the file we have received does not match the aspect ratio of the theatrical release. For example, if a theatrical release had an aspect ratio of 2.35:1, while the file we've received has an aspect ratio of 1.78:1, we are losing a lot of information from the left and right hand side of the image.


16x9 content encoded as 4x3



4x3 content encoded as 16x9



Ensure that the profile used to create the file has the Pixel Aspect Ratio (PAR) set correctly.

Check what aspect ratio the theatrical release used. An easy way to do this that will work for the majority of content is to check the aspect ratio listed on IMDB.

Was this article helpful?
2 out of 4 found this helpful