Error Code:
Frame Error - Non-Native Aspect Ratio
Description:
This error can be issued for two reasons:
- The image is either squeezed or stretched, usually resulting from content encoded incorrectly at 4x3 or 16x9.
- The content within the file we have received does not match the aspect ratio of the theatrical release. For example, if a theatrical release had an aspect ratio of 2.35:1, while the file we've received has an aspect ratio of 1.78:1, we are losing a lot of information from the left and right-hand side of the image.
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16x9 content encoded as 4x3 |
4x3 content encoded as 16x9 |
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Impact:
A squeezed or stretched image results in a distorted representation of content, which takes the customer out of the experience and does not honor the creative intent.
Severity Structure:
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FYI |
N/A |
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Issue |
The image is either squeezed or stretched, or is not formatted in the original source aspect ratio. |
How to Prevent:
Ensure that the profile used to create the file has the Pixel Aspect Ratio (PAR) set correctly.
Solution:
Re-deliver in native aspect ratio.