Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

INTERNAL-9 (Inspector Error)

Error Message:

Failed to compute sha1 hash


An error has occurred during the inspection of the source file. The error message will return the specific issue encountered. In addition to the example error message above you may encounter messages that communicate that a specific inspection could not be carried out, for example, “Could not run silence inspection”.

The inability to compute a sha1 hash indicates that the source file is corrupt.

The inability to run a specific audio inspection could indicate a problem with the audio configuration of the file.

This error code will usually be accompanied by others, for example, ProResValidation-InconsistentSourcePixelFormat. These additional error messages can be used to achieve greater insight into the problem.


Review the errors. If data corruption is present you will need to source an alternate master.

Was this article helpful?
5 out of 12 found this helpful