Error Code:
Incorrect Asset - Title
Description:
"Incorrect Title" refers to an asset that does not have the correct title in program or was delivered to the wrong source request.
Impact:
An incorrect title creates confusion over what the intended program is, and can create a sequencing issue in episodic content.
Severity Structure:
|
FYI |
N/A |
|
Blocker |
The wrong asset was received, or the title (or episode #) in program does not match the final approved title specified in the request. This should be treated as a blocker, and a support ticket should be submitted before proceeding. |
How to Prevent:
Confirm that package IDs match source request when delivering.
Review filenames against source request when delivering.
Compare expected titles to title in program.
Solution:
If wrong episode was sent or file was delivered to the wrong source request, correct file must be sent or it must be redelivered to the correct source request. If title in program does not match final approved title, it must be updated and redelivered.