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I do not understand the error code listed in a Redelivery Request. What should I do?


Not a problem. First, we recommend that you take a look at the Troubleshooting section of the Help Center.

A list of the most common Automated QC error codes can be found here. Our Manual QC error code are separated into three different section (categorized by asset type). These Manual QC error code sections can be found in the links below: 

Video - Manual QC Error Messages
Audio - Manual QC Error Messages
Timed Text - Manual QC Error Messages

Each entry should include a definition of the error code along with the solution to correct the issue(s).

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If you encounter an error code that is not covered, please "Submit a Request" and select the appropriate drop-down form: "Question regarding Redelivery Requests in Backlot". 

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