Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Question:

I do not understand the error code listed in a Redelivery Request. What should I do?

Answer:

Not a problem. First, we recommend that you take a look at the Troubleshooting section of the Help Center.

A list of the most common Automated QC error codes can be found here. Our Manual QC error code are separated into three different section (categorized by asset type). These Manual QC error code sections can be found in the links below: 

Video - Manual QC Error Messages
Audio - Manual QC Error Messages
Timed Text - Manual QC Error Messages

Each entry should include a definition of the error code along with the solution to correct the issue(s).

Each page will have a "was this article helpful" section. Please use this feature to let us know if the information contained within the article was helpful. The Help Center is an evolving resource and your feedback is greatly appreciated.

If you encounter an error code that is not covered, please reach out to the Netflix representative via Backlot and the issue will be escalated to the appropriate contact who will assist further. 

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