Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

UNMATCHED-4 (Multiple Request Match)

Error Message:

Files match to source requests spanning multiple packages: [1174397, 1136335]


Our system is unable to determine which package the assets listed in the manifest file should be associated with.


The most common cause of this is the failure to include the Netflix Request ID within the manifest. While the Netflix Request ID is an optional field, we strongly recommend that it is included as it will help avoid this issue.

Was this article helpful?
0 out of 0 found this helpful
Powered by Zendesk