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Error Code:


Error Message:

Asset refers to another file


The MOV file delivered is not a self-contained movie and is attempting to reference additional media.


Most tools offer the ability to set whether a MOV file is self-contained or a reference file. Ensure that your transcoder is correctly set to create a self-contained movie.

You can check to see if a MOV file is attempting to reference external media by opening the file in QuickTime and going to "Movie Properties". You will be presented with a screen like the one below:

Only one item should be listed in the "Resources" tab.

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