Error Code:
Audio Artifacts
Description:
Audio tracks include audible artifacts such as "ticks", "pops", "crackle", "hiss", "censorship bleeps" etc.
Severity Structure:
| FYI | Artifact is clearly intended due to context cues or caused by mouth noise, on set action or age of source footage. Clear that its inclusion was intentional |
| Issue | Artifact is jarring or distracting, does not seem to logically come from production sound or should be part of the content due to context clues. |
Solution:
The issue is most likely to affect older content. Review the issues and timecodes highlighted in the Redelivery Request. Seek an alternate source if possible. If no other source exists, attempt to reduce the offending artifacts by using any of the various digital audio software tools available. Should the issues occur over dialogue this may be more difficult to correct depending on your toolset.
If you are unable to improve the audio please contact your Netflix representative via Backlot outlining the challenges you are encountering.