| Incorrect Asset - Language | |
| Display Text | Incorrect Asset - Language |
| Description | “Incorrect Language” refers to an asset that was delivered with a dialogue language or localized text/graphics that do not match the expected language of the asset. |
| Impact | Incorrect language will negatively impact the member experience, as their intended language selection for service will not be available. This also impacts downstream teams and processes, such as localization. |
| Severity Assessment Guidance | |
| FYI | N/A |
| Issue | N/A |
| Blocker | The asset does not contain the language specified. |
| Solutions | |
| How to Prevent |
Confirm the package ID/source request information matches what you intend to deliver. Review filenames against source requests when delivering. Look for text/graphics and listen for keywords in expected language. |
| How to Fix | Redeliver with graphics/text and/or audio in the intended language. |