Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:



This error code is issued when there is an issue with the Netflix ident or credits that needs addressing. For example, a required Netflix logo may be missing from an A/V MUX Asset, or an Audio Description asset may describe the Netflix logo incorrectly.

Your Netflix representative will communicate the precise issue to you via a comment in Backlot.

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