Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:



This error code is issued when the incorrect logo has been used. For example, an A/V MUX asset has a large number of distributor logos at the start of the program. Our preference is to receive A/V MUX assets without distributor logos when possible.

Your Netflix representative will communicate the precise issue to you via a comment in Backlot.


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