Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

Asymmetric-Crop-Detected (Our crop detector, based on automatically detected active picture region, resulted in uneven letterboxing/pillarboxing)

Error Message:

Uneven image cropping/mattes would generate an asymmetric crop. Redelivery is recommended if there are artifacts in the matte regions, or if the source picture is not centered in these frames. Alternatively, you can override this error and apply NO_CROP to the title, preserving the creative intent. The crop is asymmetric: right offset 254px less than left. Please review the source at 3.937s-3.971s (frames 118-119) for potential unintentional uneven cropping/mattes or potential matte artifacts

Definition:

Our tools have detected activity in the mattes, which would result in our crop detector generating an asymmetrical crop. 

CropDiagram.png

Solution:

Review the source at the specified timecodes/frames. If the activity in the mattes is attributed to unintentional framing errors/artifacts, take the appropriate measures to fix and redeliver the source: 

If the activity in the mattes is reflective of creative intent, you may override the failed inspection to indicate the intention to apply "NO_CROP" to the video delivery, thereby preserving the observed activity in the mattes.

Was this article helpful?
0 out of 0 found this helpful