Content Hub support is available 24 hours a day, 7 days a week, and 365 days a year should you need assistance. There are a few place withins Content Hub where you can reach out to contact the Netflix Production Support team:
From the navigational side panel:
1. Expand the navigational side panel by selecting the expand icon.
Figure A
2. From the side panel, select the Support menu (question mark icon) to reveal the Support menu options. From those options, select Report a Problem. This will open the Contact Support ticket form.
Figure B
3. From the Contact Support form, you can start filling out some information -- anything with a red asterisk (*) is a required field before sending the form:
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Request Type*
- This will auto-select depending on what page you select Report a Problem from but you can always manually change it.
-
Subject*
- Summarize your request in a few words.
-
Priority
- Low, Medium, High, or Urgent.
-
CC (Email addresses separated by commas)
- Include any additional team members if desired.
-
How can we help you?*
- Description of your request or issue including as much information as possible.
-
Drag and Drop files (or use the file picker)
-
Add a still image (like screenshot or GIF), a video (like a screen recording), or even a log file (like a HAR).
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Images formats supported: PNG, JPEG, GIF, PDF
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Video formats supported: MOV, MP4
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Log formats supported: LOG, HAR
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Others supported: EDL, CSV, ZIP
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- 10 MB file size limit for all formats.
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Figure C
4. Once the form is filled out (particularly the required fields), select Send.
5. Someone from Netflix Production Support will respond to your request via the email denoted at the top of the form.
Figure D
From within a project:
1. Navigate to the top header and select the Contact Support button.
Figure E
2. From the Contact Support form, you can start filling out some information -- anything with a red asterisk (*) is a required field before sending the form:
-
Request Type*
- This will auto-select depending on what page you select Report a Problem from but you can always manually change it.
-
Subject*
- Summarize your request in a few words.
-
Priority
- Low, Medium, High, or Urgent.
-
CC (Email addresses separated by commas)
- Include any additional team members if desired.
-
How can we help you?*
- Description of your request or issue including as much information as possible.
-
Drag and Drop files (or use the file picker)
-
Add a still image (like screenshot or GIF), a video (like a screen recording), or even a log file (like a HAR).
- Images formats supported: PNG, JPEG, GIF, PDF
- Video formats supported: MOV, MP4
- Log formats supported: LOG, HAR
- Others supported : EDL, CSV, ZIP
- 10 MB file size limit for all formats.
-
Figure F
4. Once the form is filled out (particularly the required fields), select Send.
5. Someone from Netflix Production Support will respond to your request via the email denoted at the top of the form.
Figure G