Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Content Hub support is available 24/7 365 should you need assistance. To submit a support ticket:

1. Select the question mark in the upper right of the screen.

Step_1.png

Figure A

2. From the drop down select Submit a Ticket.

Step_2.png

Figure B

3. In the now visible model fill in all the information, and describe, in detail, the errors you are experiencing. Including: 

  • Request Type
  • Priority
  • The Project where you are experiencing the error. 
  • Subject 
  • Description including as much information as possible
  • CC any additional team members if wanted

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Figure C

4. Select Submit and someone from Netflix Production Support will respond to your request.

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Figure D

 

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