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Error Code:

TRACK-0


Error Message(s):

  1. Upload failed for CPL
  2. Upload failed for one or more essences


Definition(s):

  1. Upload failed for CPL

    The transfer was interrupted before the CPL could ingest into Backlot.

  2. Upload failed for one or more essences

    The transfer was interrupted before all of the essence tracks could finish ingesting into Backlot. 


Solution(s):

Requests that fail for TRACK-0 errors will remain in an open state, allowing you to attempt a new upload without any intervention from your Netflix Representative. In order to complete the delivery, you will need to select the open requests and redeliver the exact same package that you uploaded previously. It’s important that you only trigger the new delivery once, even if Aspera Connect does not open or you do not see any movement in the progress bar. If you would like to confirm that your new delivery has started, you can review the Deliveries tab of the Source Request Details page. 

If you have attempted a new upload and find that your package is still failing for TRACK-0, please SUBMIT A REQUEST.

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