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Error Code:

Volume/Level - Low Level

Description:

There are audio tracks or segments peaking at dramatically low levels, resulting in a poor customer experience.  

Impact:

Audio at lower levels than creatively intended can result in dialogue or effects not being heard, resulting in a poor customer experience.

Severity Structure:

FYI

Lower audio levels do not impact the experience during playback, or they are creatively chosen.

Issue

There are audio tracks or segments peaking at noticeably lower levels, causing a poor customer experience.

How to Prevent:                          

Accurately capture the performance with a good signal level, but without clipping. 

Balance elements in relation to one another to achieve consistency in the mix.

Solution:

Correct the audio to ensure a consistent level across the content.

Address this issue by looking at the content from the perspective of the viewer, ensuring the audio is at a level that would provide a pleasant viewing experience.

If you are dealing with Netflix Original content please ensure you follow the audio mixing requirements which specifically detail the required average loudness and peak levels.

 

 

 

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