Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Each error identified on the content is logged on the QC report in an individual QC error, which contain the following information:

Picture1.png

To add a new issue on the QC report, first click on "+ ADD ISSUE" button:

Picture1.png

Fill out the required fields with the appropriate information to accurately describe and log the issue in question:

Picture1.png

Select Type

A dropdown list with all current Netflix Error Codes.

 

Select Severity

Please see this section to learn more about severities.

 

Select Task Type

A dropdown list with all assigned video and audio QC task types. It’s important that only the QC task(s) being performed when the issue is discovered be selected here.

 

In Time/Out Timecodes

For Download QC mode requests, please use SMPTE timecode (HH:MM:SS:/;FF) range to encompass an identified issue (and be frame accurate). Frame rate should match the primary deliverable (e.g 23.976, 24, 25, 29.97, 30, 59.94, 60 - Non-Drop Frame/ Drop Frame).

For Cast QC mode requests, please use the best possible timecode where you can identify the issue is visible or audible.

No “examples” or blanket durations should be used (i.e. a video artifact that occurs in 20 shots should be flagged as 20 separate instances in the QC report as opposed to 1 flag for all 20 shots).

Timecodes can be input without colons (they will be added automatically, similar to most NLEs). 

 

Issue Description

Should be used to provide additional information about the flag (i.e. the technical description, location within the picture, specific audio track affected, etc) to help external productions understand the error. Descriptions should be succinct and clear. Please see this section to learn more about what and what not to write in the description field. 

 

After filling out all the fields, click on "Save". You can always edit the issue flag later after saved.

Was this article helpful?
1 out of 1 found this helpful
Powered by Zendesk