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AssetQC Fix Notes Guide

This is a comprehensive guide on the Branded Content QC Fix Notes process within Asset QC.  When an IMF is delivered into Netflix and goes through the Branded Content QC process within Asset QC, issues may be noted for production review.  Upon completion of the QC, should the QC Request include any Issue and/or Blocker severity flags, it will initiate the Fix Notes process to allow production to review and indicate whether they will or will not choose to address any of those issues.   .

Table of Contents

Find QC Requests in the Fix Notes Needed State

Email Notifications

Search Bar Navigation

Card View

List View

Performing Fix Notes Review

Understanding the Request Page

Submitting Fix Notes

Netflix Issue Severity

Notifications Settings

Exporting QC Report

Find QC Requests in the Fix Notes Needed State

There are several ways to find and access QC Requests in the “Fix Notes Needed” state.

Email Notifications

You will receive an email notification when your title is ready for fix notes. In the email, click on the “View in Asset QC” button and you'll be taken directly to the QC request specifically associated with the Title/Episode and Asset referenced in the notification. This will open the Asset QC Request Page in a new tab where you’ll be able to review and address the fix notes. For more information, see the Performing Fix Notes Review section.

 

See the Notifications Settings section of this guide to better understand how to tailor your email notification settings.

 

Search Bar Navigation

When navigating to Asset QC via the URL <https://assetqc.netflixstudios.com/dashboard?all=false&view=card>, you will be taken to the Dashboard by default. You can follow these steps to use the search bar to quickly find QC Requests in the “Fix Notes Needed” state. You may apply other filters if necessary to conduct a more specific search.

 

  1. Click into the search bar to reveal a pop up with selectable filters
  2. Select “Status”
  3. Select “Fix Notes Needed”
  4. Hit “Enter” or click outside of the search bar to conduct the search
  5. Select a QC Request from the results to open the Request Page in a new tab, and address the fix notes. For more information, see the Performing Fix Notes Review section.

 

The Dashboard will filter to any requests in the Fix Notes Needed status. 

 

Card View

If you are in the Card View, a card for each individual title you have access to is displayed.  Titles will be listed in alphabetical order.  Clicking on the title card will expand to show all QC requests associated with that title, based on any other search filters or “Organize” filters you have applied.

 

 

If a title has QC Requests in the Fix Notes Needed state, an orange circle with a count that says “X Fix Notes” will appear on the card.

 

 

To see the QC Requests, expand the card by clicking anywhere on it.

 

 

Once expanded you will see all QC Requests associated with this title. Check the status column to see any request in Fix Notes Needed status indicated with an orange dot icon.

 

 

There may be multiple pages of requests. Use the page selector at the bottom of the card to view more requests.

 

 

Use the filter bar to view only QC Requests in the Fix Notes Needed State. Click the orange section of the bar to filter.

 

 

Select a QC Request to open the Request Page in a new tab and address the fix notes. For more information, see the Performing Fix Notes Review section.

List View

The list view shows all QC Requests for titles that you have permissions to see. Titles will be listed in alphabetical order.

 

 

You will see QC Requests in the Fix Notes Needed state in the Status column indicated by an orange dot.

 

 

 Use the filter bar to quickly view only QC Requests in the Fix Notes Needed State. Click the orange section of the bar to filter.

 

 

Select a QC Request to open the Request Page in a new tab and address the fix notes. For more information, see the Performing Fix Notes Review section.

 

Performing Fix Notes Review

Understanding the Request Page

When a QC Request is selected from the Dashboard, its Request Page is opened in a new browser tab. All information related to a specific QC request of an asset is contained on the Request Page. The Request Page is comprised of:

 

  1. Header

      • The Request Header contains the following information:

        Title
        QC Status Label
        QC Mode
        Asset Type/s
        MovieID
        Package ID
        Language
        Task/s associated with the request

  2. In the middle of the page, a player window for picture reference. 
    • The player has standard playback controls and additional controls for text and audio language selection if applicable.
  3. Issue Panel, where all QC issues were entered by an operator.
  • Click on an issue to jump to that exact spot in the player.
  • See the Netflix Issue Severity section for Issue Severity Definitions

Submitting Fix Notes

Each individual Issue is listed out in timecode order in the Issue panel on the right side of the page. Each issue must have a Fix Notes status applied before submitting the Fix Notes.

 

 

Each notation on the report represents a different flag on the asset. The following information is included with every Issue.

 

 

  1. Issue Severity
  2. Error Code
  3. Time codes where the issue was found
  4. QC operator description of issue
  5. Fix notes selection/status 
  6. Comments

 

Review each issue entry individually, and select the applicable Fix Note from the available drop down. 

 

 

The Fix Note statuses are defined as:

 

  • Production Will Fix
    • Indicates production’s intent to apply  a fix and redeliver accordingly. All Issue entries indicated as  ‘Production Will Fix’ will be reviewed by the QC Operator in the next redelivery of the asset as part of the redelivery QC/Fix check process..

 

  • Creative Intent
    • Indicates that the issue entry is creatively intended and not an error. No fix will be applied.

 

  • Best Possible
    • Indicates that the current state of the issue entry is the best that can be achieved and that no additional fix will be applied.

 

Comments:

You may Add a Comment to provide additional context explaining your Fix Note selection and/or request additional action/information from other individuals or teams.  You may also ‘tag’ other users who have been onboarded to the title by utilizing the ‘@’ and starting to type their name or email address.  This will bring up the list of available users onboarded to the title to select from.  You may tag one or multiple users, and this may be a mix of Netflix employees and/or other external users from your vendors or post team.  

 

 

Comments are NOT surfaced to QC Operators, but they are carried across to QC Requests associated with any subsequent redeliveries for the same title/episode/asset to ensure visibility across the full version history.

 

Comments are entirely optional.  The only requirement to complete the Fix Notes submission process is to select the applicable Fix Note from the drop down for each issue entry.  But, comments can be a helpful tool to 

 

After reviewing and responding to all issues, select “Submit Fix Notes” in the top right corner. 

 

 

You will receive a confirmation email that your fix notes were submitted. The Netflix representative will review all Fix Note submissions, and complete the process.  Depending on whether issues have been indicated as ‘Production Will Fix’ or have all been signed off as ‘Creative Intent’ or ‘Best Possible’, you'll receive another email reflecting the final status of the QC Request: 

 

  • QC Failed with Fix Notes - issues indicated as ‘Production Will Fix’; associated Backlot source requests(s) will automatically be put into “Redelivery Requested” in preparation for the redelivered asset.
  • QC Passed with Notes - all issues indicated as either ‘Creative Intent’ and/or ‘Best Possible’; no further redeliveries will be expected for that asset. .

 

In the event a QC Operator does not add any issue entries to a request during their QC review, the request will complete, and you’ll receive an email notification with a final status of QC Passed.  There will be no subsequent Fix Notes process, and no further redeliveries will be expected for that asset.

Netflix Issue Severity

When performing the QC prior to the Fix Notes process, the QC Operator adds issues in the Issues pane on the right side of the page. Once an Error Code  is selected, one of the following severities is applied to the issue entry.  For more details on Netflix Branded Content Issue Severity, please see the Netflix QC Issue Severity Explanation

 

  •  Blocker 

  • A technical error that would prevent successful launch of content on service or is completely counter to the Netflix Branded Delivery Specifications and/or the preservation of the creative intent of the story.
  • Must fix
  • The External Post team (Post Production Supervisor/Post Producer, Picture Finishing/Fulfillment partner, Sound Mixer/vendor) must fix and redeliver before launch.

 

  • Issue 

  • A technical error that, although would not prevent a successful content launch, does disrupt the member experience of that content and does not appear to be creative intended based on available contextual cues.
  • Must review, consider fixing
  • The External Post team (Post Production Supervisor/Post Producer, Picture Finishing/Fulfillment partner, Sound Mixer/vendor) must review and indicate whether they intend to apply a fix or sign off.

 

  • FYI

  • A general note with relevant technical information about the content or a technical anomaly that, while largely non-disruptive to the member experience of the content, cannot be determined to be creatively intended based on available contextual cues.
  • Should review
  • No action necessary, but fixes can be applied if desired.
    • In line with this expectation, AssetQC defaults Fix Notes for all FYI flags to ‘Creative Intent’ thus not requiring inputs from production while still allowing changes in selection as needed.
  • An ‘FYI’ flag is upgraded to ‘Issue’ severity when production updates the Fix Note to ‘Production Will Fix’.



Notifications Settings

The recommended email notification settings are predefined based on the roles/permissions granted during user onboarding to a title.  However, users have the ability to customize these notification settings based on their personal preferences.

 

To customize email notifications, select the Gear Icon in the top right corner of the Dashboard page.

 

 

The Notification Settings side panel will open.

 

 

By default, your account will have email notifications enabled. You can verify that Notifications are turned on by clicking the “Enable email notifications” toggle.

 

 

You may customize your notifications by changing the settings for:

  • Email Frequency - Immediate or Daily/Weekly digest
  • QC Events - All QC Events or Some QC Events (allows manual selection of individual events)
  • Asset Types - All Asset Types or Some Asset Types (allows manual selection of individual asset types)
    • Keep in mind, not all asset types include a Fix Notes process.  These asset types are also not directly managed by the Netflix Production Technology & Operations Specialists, which is why they are omitted in the default settings.  
  • Asset Languages - All Asset Languages or Some Asset Languages (allows manual selection of individual languages)
    • This is set to ‘Some’ by default to omit dubs and subtitle assets, as these asset types and languages are not directly managed by the Netflix Production Technology & Operations Specialists).
  • Titles - All Titles or Some Titles 
    • All Titles in this context refers to All titles you’re currently on boarded to.  It is strongly recommended you maintain this default setting to avoid losing visibility into individual titles you’re associated with.

 

Once your Notification settings are as desired, select “Submit” to save your changes. 

 

Exporting QC Report

When a QC Request is in either the “Fix Notes Needed” or “Fix Notes Submitted” state, you can export a QC Report as a PDF of CSV file by selecting the “Export Report” button in the bottom right corner of the Issues panel on the Request page. 

 

 

The QC Report will contain all the relevant Request information like:

  • Start Time
  • End Time
  • QC Tasks 
    • The different video/audio passes included in the QC review
  • Severity
  • Error Code
  • Flag Version
    • Delivery version an issue was first entered
  • State 
    • State of the issue entry
      • Active - new issue entry added in the current delivery version
      • Resolved - issue entry that was indicated as ‘Production Will Fix’ and has been confirmed as successfully addressed by the QC Operator during the redelivery Fix Check process.
      • Unresolved - issue entry that was indicated as ‘Creative Intent’/‘Best Possible’ and has been left as is by the QC Operator OR was indicated as ‘Production Will Fix’ and has been confirmed as still present by the QC Operator during the redelivery Fix Check process.
  • Fix Note Reason
  • File Name - only applicable to channel-based audio WAV or Atmos BWAV ADM requests where issues may be attributed to certain files within the delivery.
  • Issue Description
  • Comments

 

This is an example of the preview screen prior to exporting as a PDF.

 

This is an example of the preview screen prior to exporting as a CSV.

 

For more information on exporting a QC Report, see the article Asset QC - Export QC Report in the Partner Help Center.

Change Log:

10/14/2024 - Removed video guide and replaced with full text article for new design in AssetQC.

3/16/2022 - Updated images and dialogue to reflect the current tool and removed outdated Prodicle and Master QC references

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