Network connectivity is very complex with many variables but should you feel like your uploads via the Netflix Footage Ingest Application are slow there are a few troubleshooting steps that you can try before contacting support for additional help.
1. Run a network test to determine that your internet speed is enough for both upload and download of large amounts of data. We recommend using https://speed.cloudflare.com.
2. If you open the application and the login screen never appears please check your firewall and ensure that all IP addresses are on your facilities allow list. The complete list can be found here.
3. Ensure that your transportation drives are SSD or NVMe drives. We recommend avoiding using mechanical drives or RAID arrays as transportation drives.
4. Check your drive speed by running a drive speed check using an off the shelf drive speed application (Blackmagic speed test or AJA media speed test). Although useful to understand drive performance, those applications run sequential reads, however, Netflix Footage Ingest reads randomly and aggressively from the attached storage.
- You can also try running a test to understand performance of the drive when it is randomly accessed, which is how our application reads from the drive. For that you can install the Fio command and run the following line in the terminal pointing to a specific directory inside the drive.
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fio --randrepeat=1 --gtod_reduce=1 --name=test --filename=test --bs=1024k --iodepth=64 --size=40G --readwrite=randread --ioengine=posixaio
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5. Connect your transportation drive using a different cable than the one you are currently using.
6. Make sure the computer you are using to run the Netflix Footage Ingest Application is up to specification. Should you have questions about what the hardware requirements are you can find more information here.
7. We strongly recommend that this computer is only used for Netflix Footage Ingest uploads. While uploading, ensure no other applications or processes are running, especially other Aspera processes (like an upload to Content Hub workspaces).
8. If none of the above works, please, restart your network equipment like router, firewall, switches. Also quit the app and restart your computer and retry an upload.
Should the above recommendations not solve your slow upload speeds, please escalate to the support team. For that, run a new test after the restart, and create a ticket with our Media Production Suite Support team via the Netflix Footage Ingest application.
Figure A
When submitting a ticket include your Footage Ingest Application logs, Aspera logs, and speed results from https://speed.cloudflare.com.
You can find the logs in the following locations:
- ~/Library/Netflix/so_task_executor/logs
- You can download in CSV format your logs from https://speed.cloudflare.com by clicking on the download icon.
Figure B