| Impact | Audio Dropout negatively impacts the member experience, as any missing audio or sections of unintended silence may mean that plot-pertinent details may be lost. |
| Severity Assessment Guidance |
| FYI | N/A |
| Issue | The audio across one or more channels goes completely silent with a lack of any signal on an audio waveform/meter. This occurs abruptly and without any contextual cues that it is creatively intended. |
| Blocker | The audio across one or more channels goes completely silent with a lack of any signal on an audio waveform/meter for a significant portion/the majority of the program. It would be difficult to understand the story being conveyed as a result. |
| Solutions |
| How to Prevent | Review audio against picture to monitor for discrepancies. Check waveforms/ audio meter for complete dropouts in audio during mixing. This is a good indication that this is not a simple creative “dip” in levels. |
| How to Fix | Likely a print master re-recording error, check the print-master and fix. Repackage and re-deliver if necessary. |