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Missing Asset
Display Text Missing Asset
Description "Missing Asset” applies to Printmaster QC requests where individual file selection is required as part of the issue entry to tag the specific files in the delivered mixes that are impacted. In some cases, a delivery will not include all expected or required files for the Printmaster. Therefore, when adding an issue or verifying a fix, it is not possible to select the required files, as they’re unavailable.
Impact Missing assets negatively impact the member experience, if critical creative and story elements are missing, due to the lack of those assets (e.g. The 5.1 center track of the Printmaster is missing, and therefore most of the dialogue is not present). Alternatively, it may mean our Dubbing studios do not have required elements for proper creative separation and flexibility when mixing our secondary language assets (e.g. The Optional Stems are not provided, and certain character vocalizations or other elements that would be re-recorded as part of the dub actor’s performance cannot be properly incorporated into the secondary language mixes).
Severity Assessment Guidance
FYI N/A
Issue A previously flagged Issue has been indicated as “Production Will Fix”, but it is not possible to confirm the fix due to the selected files no longer being included in the current delivery version.
Blocker Required files are missing from a delivery (e.g. the center track from the 5.1 Printmaster). 
Solutions
How to Prevent Review all exports prior to upload to ensure all intended and required files are included.
How to Fix Confirm if the missing assets were intentionally omitted. If they were not, export as needed, and redeliver.
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