Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

For conform pull submissions, you have the flexibility to manually download your files. If you're a picture finishing vendor, take advantage of the Netflix Media Downloader for a seamless, automatic download experience. Discover more about the Netflix Media Downloader here.

Need to download a roll? Head over to the media library page within your Content Hub project. We've got detailed guides to help you navigate the media library, available here.  

Before you start any downloads, make sure you have the latest version  of Aspera Connect installed.

Manually Downloading Your Submission

Once your submission is completed you can download the complete package of all events on the Conform Pulls tab by selecting the download icon from the actions column.

MPS_CP_Download_Homepage_001.png

Figure A

On the Submission Details Page you can download the complete conform pull by selecting Download All or you can download each individual event by selecting the Download Icon from the actions column.

MPS_CP_Download_DetailsPage_002.png

Figure B

When downloaded you will see a directory named after the EDL. A subfolder named Attached_Files which contains the original EDL as well as a CSV breaking down each event in the pull. Then each camera format will have its own directory. The camera directory will have a subfolder for each resolution, followed by a folder for each event in the EDL. These folders will be named after the original file name appended with the start frame and end frame contained in the pull.

MPS_CP_Download_FolderStructure_003.png

Figure C

 

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