Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

As you work on submitting your conform pull, encountering warnings can be a part of the process. This article is here to help you navigate and resolve the most common EDL warnings efficiently.

If you come across a problem that isn't covered here, don't hesitate to reach out to our support team by clicking the Contact Support button at the top right of the page.

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Figure A

How to Find Events With Errors

For any events that have errors you can resolve them by selecting the “1st event with errors text” button from the red banner at the top of the screen. 

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Figure B

You will now see that the event with an issue is highlighted in the table and in the right hand panel you will see the details of the clip including why the error occurred.

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Figure C

You can also find the next event with errors by selecting Next event with errors from in the bottom of the right hand panel.

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Figure D

Previously Delivered Events

For any events that have previously been delivered you will have the option to remove them from the current conform pull by selecting Remove Previously Delivery Events in the header. 

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Figure E

To dismiss the warning and have the events delivered again select Dismiss

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Figure F

Source File Not Found

If the error on your EDL is due to a source clip name not matching any record in Content Hub, you can choose to edit the Source Clip name in the right-hand panel. 

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Figure G

If a correction needs to be made to the Source Clip field in the side panel, you can type into this field then select Update. Content Hub will re-run the conform utilizing the new name you entered. If the new conform attempt fails please verify the issue clip within the Media Library.

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Figure H

You will see Ready to Submit if the re-conform was successful.

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Figure I

Multiple Source Files Found

If the source clip in your EDL has matched with more than one source clip in the database you will see the possible options in the right-hand side panel. 

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Figure J

You will need to select the proper source clip, if you do nothing Content Hub will conform to the first matching clip by default. By hovering over each possible source clip you will see metadata about each clip to help you make your decision.

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Figure K

Once you select the correct clip, select Update and this will re-run the conform on that particular event.

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Figure L

You will see Ready to Submit if the re-run was successful. 

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Figure M

Timecode Errors

Any timecode errors will be highlighted in red. You can either fix the timecode errors or pull the entire clip.

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Figure N

To pull the entire available clip, select the Pull entire available clip button located in the right hand side panel.

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Figure O

To fix the timecode errors manually type in the desired start and end timecode for your clip. You will see the available start and end frame below.

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Figure P

Select Update to re-run the conform on that particular event.

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Figure Q

You will see Ready to Submit if the re-run was successful.

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Figure R

 

 

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